SHIPPING:
Once an order is placed online, items eligible for shipping will be dispatched within 2–3 business days to the address provided at checkout.

*Please ensure that your shipping address is accurate. We are not responsible for orders shipped to an incorrect address provided by the customer, and refunds will not be issued in such cases.

**Large and very fragile items are store pickup only. We will note this on the listing. If you are buying an item online that is store pickup only along with items that you want shipped, you will have to check out the pick up item separately.

IN-STORE PICKUP:
Orders placed online that are either ineligible for shipping or designated for in-store pickup will be ready for pickup within 2–3 business days. Please bring your receipt or proof of purchase when collecting your order.

*For large item pickups, such as large furniture pieces, please contact us in advance so we can ensure the appropriate staff are available to prepare your item(s).

Pickup location: 10 Meadows Circle Dr. | Ste. 106
Lake St. Louis, MO 63367
Ph: 636-265-0646

Olive Tree Marketplace & Olive x Karli Return & Exchange Policy

Thank you for shopping with us at Olive Tree Marketplace! We’re so grateful to be part of your fashion and home styling journey. Our goal is to provide a seamless and inspiring shopping experience, whether you’re picking out the perfect outfit or the finishing touch for your space.

If something isn’t quite right, we’re here to help make it right.

You have 30 days from the date you receive your order on website orders to exchange any full-priced item for a different size, color, or store credit.

Please note the following:

    •    Items marked as Final Sale are not eligible for return or exchange.

    •    Purchases made using a discount of 30% or more are considered Final Sale and cannot be returned or exchanged.

    •    Store credit will be issued as a digital gift card that never expires and can be used online or in-store.

In store purchases (where an items was purchased in person, in our store) have a 7 day return policy. We encourage you to always try on apparel and take measurements before purchasing. Store credit will be issued as well. 

To be eligible for an exchange or store credit, items must be:

    •    Unworn and unused

    •    In their original packaging

    •    With all tags still attached

We appreciate your understanding and support of our small business. If you have any questions or need assistance with a return, feel free to reach out—we’re happy to help!

Customers have 30 days from the date of purchase on website orders to initiate a return request and will be responsible for return postage.

Online merchandise can be exchanged for store credit. We DO NOT offer full refunds. Store credit never expires and can be used online and in store. 

To be eligible for a return:

• Your item must be in the same condition that you received it, unworn or unused, with tags still attached, and in its original packaging. Items with smoke damage, stains or signs of wear will be denied and disposed of at our discretion. 

Items may be returned in-store with proof of purchase (no form fill out required)

or returned by mail by filling out the form below to initiate return:

START A RETURN FORM

Please inspect your order upon receipt and contact us immediately if it is defective, damaged, or if you receive the wrong item. We’ll promptly evaluate the issue and work to make it right.